Contact Affinity Water on 0844 375 3051 for customer services
To contact Affinity Water call 0844 375 3051. Affinity Water is a water supplier based in the UK. Unlike gas and electricity suppliers, you generally cannot change your water supplier unless you move out of the catchment area. Affinity Water is likely to supply your water if you live in Bedfordshire, Essex, Kent, Greater London, Hertfordshire and more. Affinity Water is a relatively new company, having only been founded back in 2012.
Why would I need to use the Affinity Water Contact Number?
- To report an issue with your water supply.
- To pay an outstanding bill.
- To give a meter reading.
- To report a leak in a public area.
- To apply for a water meter.
- To tell Affinity Water you are moving house.
Services At Home
Your water bill is made up of two charges: water supply and sewerage. If you do not have a water meter, you are classed as a non-metered customer.
The water supply charge is made up of:
- A standing charge.
- A charge based on the rateable value of your property OR an assessed charge if you have previously requested a water meter but were not allowed one.
If you have a water meter, your charge is made up of:
- A standing charge.
- A volume charge per cubic meter.
Waste water charges will appear on your bill. These are collected on behalf of your waste water service provider (Thames or Anglian Water).
The standing charge reflects fixed costs from providing and maintaining water supply, sewerage system and the administration costs of billing/collection.
Ways to pay your bill
There are several ways to pay your bill. These include:
- Making a payment online (to do this you will need your customer number, your billing address postcode, a debit/credit card and your email address).
- Direct Debit (choose the date and frequency you pay).
- 24 hour automated debit/credit card line.
- Barclays Pingit mobile app.
- Internet or telephone banking.
- By using Billpay.
- Paying at your local paypoint.
- Pay by cheque at a bank/Post Office.
- Annually, bi-monthly or monthly at your bank.
- Via standing order (see the standing order request form on the Affinity Water website).
- In cash at the Post Office.
- By cheque in the post.
What to do if you are struggling to pay your bills
Affinity Water has several schemes in place to help people who are struggling to pay their bills.
LI£T- low income social fixed tariff
This tariff is aimed at customers who have a low household income or are claiming benefits. You’ll receive a fixed bill for the year which can be paid off monthly.
- You have a low household income of £16,010 excluding benefits.
- You claim one of the following benefits: Income Support, income related Employment and Support Allowance, Job Seeker’s Allowance, Housing Benefit, Universal Credit or Pension Credit.
If you qualify based on this criteria, your water charges will be fixed at £90 a year.
WaterSure Scheme- for vulnerable metered customers
This scheme helps vulnerable customers with a high level of consumption. It works by capping your charges, so that additional usage is not chargeable. It’s aimed at metered customers who claim benefits and have a large family of 3 or more children, or have a medical condition that requires the use of extra water.
You must answer yes to all of the following-
- Your existing supply is charged on a metered basis.
- You’re in receipt of a qualifying benefit.
- There are 3 or more children under the age of 19 living in the property or 1 or more persons living in the property with a medical condition that requires using significant amounts of water.
WaterDirect scheme- for customers in debt and unable to pay their current bill
This scheme is available for customers who are already in arrears and unable to pay their current bill. It’s run in partnership with the Department for Work and Pensions and allows you to set up a weekly payment which is then taken directly from your benefits.
To qualify, you must answer yes to all of the following-
- I am in debt and can’t pay my current bill.
- I am in receipt of one of the following benefits: Income based Job Seekers Allowance, Employment and Support Allowance or Pension Credit.
If you are having problems paying your bill, the best thing to do is get in touch with Affinity Water as soon as possible by calling the customer service number on this page.
Whether you are moving in or out of the Affinity Water catchment area, it’s easy to tell them.
If you are a new customer moving to the area or just about to move in, all you need to do is create an account on the supplier website.
Existing customer, moving house within the supply area
If you are already signed into My Account, you can let Affinity Water know your new address online.
Existing customer, moving out of the supply area
Log in online, click moving home and follow the instructions. Your final bill will be available within the next few days, once this has been settled your account will be closed.
You cannot use my account if:
- You are not responsible for services against the water account.
- You are a commercial business.
- Your property has a meter which serves more than one property.
- The property has more than one meter.
In these circumstances, contact the Affinity Water telephone number.
Reading your meter
Your water meter is usually located in your front garden, or occasionally under your sink. To read it, just look at the black numbers.
You can submit your water meter reading in several ways: online, via SMS or by voicemail.
Submitting your water meter reading ensures that the bill you receive is accurate and you are not overcharged or undercharged.
If you are having issues with your water supply, there may be a number of things causing it.
If you have no water
If you have no water, first carry out these checks:
- Try your cold kitchen tap.
- Check if your neighbours have water.
- Check that your internal and external stop taps are completely open.
- Contact an approved plumber.
Air in the water is the most common cause of discoloured water. It can sometimes happen if the pressure in the mains has been changed, following a burst or repair. The best way to prove this is to fill a glass with water and you should see that the water clears from the bottom upwards. Air in your water does not affect the quality.
There are lots of little things that you can do to help save water, energy and money.
- Turn the tap off whilst you brush your teeth.
- Only run dishwashers and washers with a full load.
- Fix dripping taps and leaking toilets as soon as you can.
- When boiling the kettle, only boil what you need.
- Use a water butt to collect rainwater which can be used to wash your car.
Affinity Water also has several free water saving devices. These include:
- An eco shower head.
- A toothy timer- brush for 2 minutes and remember to turn off the tap!
- A bath buoy- save up to 30 litres of water every bath time.
- A four minute shower timer.
- Save a flush- reduces the volume of water in your toilet.
You can order one pack per household.
Water Saving Squad events- The squad visit shows, markets and other events to give away free water saving devices as well as hints and tips on how to stay water efficient.
There is also an Affinity Water education services team who visit schools to share their knowledge with children, working with teachers on programmes that sit well alongside the curriculum and encouraging children to start saving water today!
About Affinity Water
Affinity Water is owned by Morgan Stanley and M&G Investments. It was established through the sale of Veolia Water’s water supply operations. The three Veolia Water businesses (Veolia Water Central, Veolia Water Southeast and Veolia Water East) were brought together as one company under the name Affinity Water back in 2012.
The supplier provides water for three distinct regions. The Central region serves Buckinghamshire, Bedfordshire, Essex, Hertfordshire, Surrey and Greater London. The South East region serves parts of Kent.
Affinity Water provides an average of 900 million litres of water each day to a population of 3.5 million people.
Head Office Location
Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Traffic on Woodstock Road, which has connections to the M25 and M1, is currently at a stand still this morning.
The flood is causing gridlock in Bushey, with water gushing out of gullies in the road, making the surface highly dangerous. Neither Affinity Water or Thames Water have admitted responsibility over the flood. Juliette Woolf, a resident of Bushey, said that the flood has spread to the whole width of the road, causing major implications for drivers. She also stated that until one of the water companies admits fault, the water cannot be drained, as the town does not have the facilities. Former Hertsmere Borough Councillor Leslie Winters, said: “I am very angry about this. It is absolutely chaos.”